MOVERS PTY LTD – TERMS AND CONDITIONS FOR CUSTOMERS
This online platform (Platform) is operated by Movers Pty Ltd ABN 49 619 977 776 or its successors and
assignees (we, our or us). It is available at: movers.com.au and may be available through other addresses or
channels, including on our mobile application.
In these terms and conditions, Platform refers to our marketplace regardless of how you access it. Our
Platform helps you find local movers to help you with your move, no matter how big or small!
accepting these terms
(a) By downloading our mobile application, accessing and/or using our Platform, you; each person, entity
or organisation using our Platform (referred to as you or a User) (i) warrant to us that you have
reviewed these terms and conditions, (Terms), with your parent or legal guardian (if you are under 18
years of age) and you understand them; (2) warrant to us that you have the legal capacity to enter
into a legally binding agreement with us or (if you are under 18 years of age) you have your parent’s
or legal guardian’s permission to access and use the Platform and they have agreed to the Terms on
your behalf; and (3) agree to use the Platform in accordance with these Terms. Would you like users
under 18 to use the Platform? If you don’t, we can remove clauses on obtaining parental consent and
state that a user isn’t able to use the platform if they are not above 18 years old.
(b) If you are agreeing to these Terms not as an individual but on behalf of a company, your employer, an
organisation, government or other legal entity (Represented Entity), then “you” or “User” means the
Represented Entity and you are binding the Represented Entity to these Terms. If you are accepting
these Terms and using our services on behalf of a Represented Entity, you represent and warrant that
you are authorised to do so.
(c) If you are a parent or legal guardian permitting a person who is at least 13 years of age but under 18
years of age (a Minor) to create an account and/or use the Platform, you agree to: (i) supervise the
Minor’s use of the Platform and their account; (ii) assume all risks associated with, and liabilities
resulting from, the Minor’s use of the Platform and their account; (iii) ensure that the content on the
Platform is suitable for the Minor; (iv) ensure all information submitted to us by the Minor is
accurate; and (v) provide the consents, representations and warranties contained in the Terms on the
Minor’s behalf.
(d) If you access or download our mobile application from the Apple App Store, you agree to Apple’s
Licensed Application End User License Agreement and any Usage Rules set forth in the App Store
Terms of Service or the Android, Google Inc. Terms and Conditions including the License Agreement
and Terms of Application.
(e) We use Google Maps/Earth mapping services, including Google Maps API(s) and hypertrack location
logging services. Your use of Google Maps/Earth is subject to the Google Maps/Google Earth
Additional Terms of Service.
(f) Please read these Terms carefully and cease using the Platform if you do not agree to the Terms. We
may, at any time and at our discretion, vary these Terms by publishing the varied terms on our
Platform. We recommend you check our Platform regularly to ensure you are aware of our current
Terms.
your privacy and collecting personal information from you

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(a) We are committed to protecting your privacy. We agree to comply with the legal requirements of the
Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable
legislation or privacy guidelines.
(b) We collect personal information about you in order to enable you to access and use the Platform, to
contact and communicate with you and to respond to your enquiries.
(c) We may disclose that information to third party service providers who help us deliver our services
(including information technology service providers, data storage, web-hosting and server providers,
professional advisors, third party payment processors and our business partners) or as required by
law. If you do not provide this information we may not be able to provide you with access to our
Platform. In certain circumstances, we may disclose your personal information to third parties
located, or who store data, outside Australia.
requesting help with a move
How can I request help with my move?
(a) If you would like help with your move, you must provide us with the following so we can connect you
with an individual removalist (a Mover):
(1) a description of the items you would like moved (Goods), including the dimensions and weight
of the Goods;
(2) the pick-up location and your contact details (Pick Up Location) (if they are different to the
contact details you have provided when setting up your account);
(3) the drop-off location or locations (Drop Off Location) (if there are multiple drop off locations,
you must list the order in which drop-offs are to occur); and
(4) whether the Goods can be left at the Drop Off Location unattended.
(b) Providing us with this information and clicking the “submit” or similar button on the Platform means
you create a Move Request.
Move Requests which can be refused
(c) We may refuse to match you with a Mover if you do not provide us with any information we request
as part of a Move Request, or if your Move Request does not meet our requirements, for example if
you request that dangerous goods be transported. We determine what constitutes a ‘dangerous
good’ in our sole discretion. You can find a list of items that are not permitted to be moved on the
Platform.
Other requirements regarding your move
(d) You represent and warrant that any information you provide as part of a Move Request is accurate.
(e) Once accepted by a Mover, your Move Request becomes a Move.
(f) You are responsible for ensuring that all Goods are packed in a safe and transportable manner, ready
for loading in the Pick Up Location.
(g) You and the Mover are solely responsible for ensuring the load is secure and has adequate load
restraint in accordance with applicable laws.

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Requesting additional services
(h) You may ask your Mover to transport additional Goods or add an additional Drop Off Location. Any
change to your Move will be referred to as a Move Change. Additional charges may apply to a Move
Change.
(i) A Mover is under no obligation to accept any proposed Move Change. If the Mover does not accept
the Move Change, and you do not wish to continue with the Move, a Mover is entitled to reject the
Move and you will be charged a cancellation fee.
(j) The vehicle used by Mover may be tracked using the global positioning system on the device used by
Mover from the time a Move Request is accepted until we have been notified that the Move is
complete.
Completed moves
(k) Once Goods have been unloaded at the final Drop Off Location, and you have provided a final proof
of delivery to the Mover, the Move is deemed to be complete (Completed Move).
Matters you should be aware of
(l) You understand and agree that the Platform is an online introductory platform only, and that our
responsibilities are limited to introducing you to a Mover that can help you facilitate your move. We
do not provide removalist services.
(m) We are not a party to any agreement entered into between you and a Mover. We have no control
over the conduct of Movers or any other users of the Platform.
(n) We accept no liability for any aspect of your interaction with a Mover or the performance of any
removalist services.
registering for an account and setting up a profile
(a) You must register on the Platform and create an account (Account) in order to request help with a
Move.
(b) You may only have 1 Account and one profile (Profile) on the Platform.
(c) You must provide basic information when registering for an Account including name, email address
and other contact details and we will provide you with a username and password. The username you
choose must not (i) be offensive or in other ways insulting or (ii) contain characteristics which belong
to a third party, including names of famous persons, or personal names to which you do not own the
rights.
(d) You may register for an Account using your Facebook or other social media network account (Social
Media Account). If you sign in to your Account using your Social Media Account, you authorise us to
access certain information on your Social Media Account including but not limited to your current
profile photo and other basic information.
(e) Once you have registered an Account, your account information will be used to create a Profile which
you may then curate. Your Profile is personal and you must not transfer it to others, except with our
written permission.

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(f) You must provide accurate, current and complete information during the registration process and
you must update such information to keep it accurate, current and complete.
(g) You are responsible for keeping your Account and Profile details and your username and password
confidential and you will be liable for all activity on your Account, including purchases made using
your Account details, whether or not you authorised such activities or actions.
(h) You will immediately notify us of any unauthorised use of your Account.
(i) At our sole discretion, we may refuse to allow any person to register or create an Account.
rating and reviewing your mover
(a) You can rate a Mover using the rating system provided on the Platform (Rating) and/or you may
provide feedback to a Mover regarding the services they provided (Review).
(b) Ratings and Reviews of a Mover can be viewed by any user and will remain viewable until the
relevant Mover’s Account and Profile is removed or terminated.
(c) You must provide true, fair and accurate information in your Review.
(d) If we consider that the Review is untrue, unfair, inaccurate, offensive or inappropriate, we may
delete the Review or ban you from posting the Review. We do not undertake to review each Review
made by a user.
(e) To the maximum extent permitted by law, we are not responsible for the content of any Reviews.
payments
(a) There is no fee for you to set up and create an Account and Profile.
(b) We charge a minimum fee for each Move Request (the Deposit). The Deposit is automatically taken
from the payment method you choose to link to your Account at the time you submit a Move
Request. To the extent permitted at law, the Deposit is non-refundable except in circumstances
where we are unable to match you to a Mover.
(c) Once a Move has been completed, the fees for the Move are automatically deducted from your
chosen payment method. The fees include the fee payable to your Mover, our service fee for
connecting you to a Mover, any applicable GST and any other applicable tax payments and insurance
payments (together, the Move Fees). The fee payable to the Mover is calculated by taking into
account the type of vehicle used, the time taken by the Mover to complete the Move, the distance
travelled by the Mover to complete the Move and any tolls and GST (if any) payable by you in respect
of the Move. The calculation may also take into account the weight of the Goods. If you would like
further details of how we calculate the fees for your move, please refer to our [insert name of page]
page. We reserve the right to change the way we calculate the cost of any Move and these changes
will affect any new Move Request you make. We send you an invoice confirming our fees.
(d) You may dispute the Move Fees within 48 hours of the Move being marked as a Completed Move.
You must provide written notice to us that you would like to dispute the Move Fees and set out the
reasons for such dispute. We will use reasonable endeavours to resolve the dispute. For the
avoidance of doubt, we are under no obligation to amend the Move Fees which are disputed under
this clause.

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(e) To the extent permitted by law, our service fee is non-cancellable and non-refundable.
licence to use our platform
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our
Platform in accordance with these Terms. All other uses are prohibited without our prior written consent.
prohibited conduct
You must not do, or attempt to do, anything that is unlawful; anything prohibited by any laws which apply
to our Platform or which apply to you or your use of our Platform; anything which we would consider
inappropriate; or anything which might bring us or our Platform into disrepute, including (without
limitation):
(a) anything that would constitute a breach of an individual’s privacy (including uploading private or
personal information without an individual’s consent) or any other legal rights;
(b) using our Platform to defame, harass, threaten, menace or offend any person;
(c) interfering with any user using our Platform;
(d) tampering with or modifying our Platform, knowingly transmitting viruses or other disabling features,
or damaging or interfering with our Platform, including (without limitation) using trojan horses,
viruses or piracy or programming routines that may damage or interfere with our Platform;
(e) anything that might violate any local, state, national or other law or regulation or any order of a
court, including, without limitation, zoning and tax regulations;
(f) using our Platform to find a Mover and then completing a Move or transaction independent of our
Platform in order to circumvent the obligation to pay any fees related to our provision of the
Platform;
(g) using our Platform to send unsolicited email messages; or
(h) facilitating or assisting a third party to do any of the above acts.
compliance in relation to Movers
When you engage a Mover using our Platform, you must comply with all applicable laws, including any laws
in relation occupational health and safety and providing a safe and healthy environment in which the
Mover can perform their work. You must not request that a Mover lift or move heavy Goods or Goods
which the Mover does not have the equipment to move and any goods that are dangerous goods.
exclusion of competitors and no commercial use
Competing: You are prohibited from using our Platform, including the information and materials available
on it (Content), in any way that competes with our business. If you breach this term, we will hold you
responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether
present, unascertained, future or contingent (Liability) we suffer, and hold you accountable for any profits
that you may make from non-permitted use.

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No commercial use: Our Platform is for your personal, non-commercial use only. You must not use our
Platform, or any of the Content, for commercial purposes, including any advertising or advertising revenue
generation activity on your own website, without obtaining a licence to do so from us.
information on our Platform
The Content is not comprehensive and is for general information purposes only. It does not take into
account your specific needs, objectives or circumstances, and is not advice. While we use reasonable
attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty
regarding it, to the extent permitted by law. The Content is subject to change without notice. However, we
do not undertake to keep our Platform up-to-date and we are not liable if any Content is inaccurate or out-
of-date.
intellectual property rights
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property
rights) in our Platform and all of the Content. Your use of our Platform and your use of and access to any
Content does not grant or transfer to you any rights, title or interest in relation to our Platform or the
Content.
You must not, without the prior written consent of ourselves or the owner of the Content (as applicable):
(a) copy or use, in whole or in part, any Content;
(a) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to
any third party; or
(b) breach any intellectual property rights connected with our Platform, including (without limitation)
by:
(1) altering or modifying any of the Content;
(2) causing any of the Content to be framed or embedded in another website; or
(3) creating derivative works from the Content.
user content
You may be permitted to post, upload, publish, submit or transmit relevant information and content,
including Reviews (User Content) on our Platform. By making available any User Content on or through our
Platform, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free
licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell,
transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise
exploit such User Content on, through, or by means of our Platform.
You agree that you are solely responsible for all User Content that you make available on or through our
Platform. You represent and warrant that:
(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences,
consents and releases that are necessary to grant to us the rights in such User Content as
contemplated by these Terms; and
(c) neither the User Content nor the posting, uploading, publication, submission or transmission of the
User Content or our use of the User Content on, through or by means of our Platform will infringe,
misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy,
or result in the violation of any applicable law or regulation.

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We do not endorse or approve and are not responsible for any User Content. We may, at any time at our
sole discretion, remove any User Content.
Third party sites: Our Platform may contain links to websites operated by third parties. Unless expressly
stated otherwise, we do not control, endorse or approve and are not responsible for the content on those
websites. You should make your own investigations with respect to the suitability of those websites.
Discontinuance: We may, at any time and without notice to you, discontinue our Platform, in whole or in
part. We may also exclude any person from using our Platform, at any time at our sole discretion. We are
not responsible for any Liability you may suffer arising from or in connection with any such discontinuance
or exclusion.
consumer guarantees
(a) Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer
Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with
rights, warranties, guarantees and remedies relating to our provision of our services which cannot be
excluded, restricted or modified (Statutory Rights).
(a) Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL.
(b) The services provided by a Mover might also confer you certain Statutory Rights.
notice regarding Apple
(a) To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge
and agree to the terms of this clause. You acknowledge that these Terms are between you and us
only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content
available on the Platform.
(b) Apple has no obligation to furnish you with any maintenance and support services with respect to
our Platform.
(c) If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple
will refund the purchase price of the mobile application to you. To the maximum extent permitted by
applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile
application and any other claims, losses, liabilities, damages, costs or expenses attributable to any
failure to conform to any warranty will be our responsibility.
(d) Apple is not responsible for addressing any claims by you or any third party relating to our mobile
application or your use of our mobile application, including but not limited to:
(1) product liability claims;
(2) any claim that our mobile application fails to conform to any applicable legal or regulatory
requirement; and
(3) claims arising under consumer protection or similar legislation.
(e) Apple is not responsible for the investigation, defence, settlement and discharge of any third-party
claim that our mobile application infringes that third party’s intellectual property rights.
(f) You agree to comply with any applicable third-party terms when using our mobile application.
(g) Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your
acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right)
to enforce these Terms against you as a third-party beneficiary of these Terms.

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(h) You hereby represent and warrant that:
(1) you are not located in a country that is subject to a U.S. Government embargo, or that has
been designated by the U.S. Government as a “terrorist supporting” country; and
(2) you are not listed on any U.S. Government list of prohibited or restricted parties.
warranties, disclaimers and indemnity
To the extent permitted by law, we make no representations or warranties about our Platform, the
Content, Movers, or the services provided by Movers including (without limitation) that:
(a) they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
(c) access will be uninterrupted, error-free and free from viruses; and
(d) our Platform will be secure.
You read, use, and act on our Platform and the Content at your own risk.
Limitation of liability: Despite anything to the contrary, to the maximum extent permitted by law:
(a) our maximum aggregate Liability arising from or in connection with these Terms (including the
services we provide and/or the subject matter of these Terms) will be limited to, and must not
exceed the aggregate amount of fees paid by you to us during the three-month period immediately
preceding the event that gave rise to the Liability or $100 if no such fees have been paid; and
(i) we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit
(including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity,
loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption
of data,
whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
(j) Despite anything to the contrary, to the maximum extent permitted by law, we will have no Liability,
and you release and discharge us from all Liability, arising from or in connection with any:
(1) event or circumstance beyond our reasonable control;
(2) acts or omissions of you or your personnel;
(3) any defect, error, omission, lack of functionality or suitability (or the absence of, or reduction
in, any anticipated result, outcome or benefit), inaccessibility of, interruption or outage with
respect to the Platform;
(4) use of the Platform and/or Content;
(5) interaction you have with other users whether in person or online;
(6) any injury or loss to any person;
(7) Content which is incorrect, incomplete or out-of-date; or
(8) breach of these Terms or any law.
(k) You agree that, to the maximum extent permitted by law, these Terms exclude all terms, conditions
and warranties implied by statute, in fact or on any other basis, except to the extent such terms,
conditions and warranties are fully expressed in these Terms.
(l) This clause will survive the termination or expiry of these Terms.

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Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless,
against any Liability suffered by us arising from or in connection with your use of our Platform or any
breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent
from the other obligations under these Terms, and continues after these Terms end. It is not necessary for
us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
damage and injury claims
You need to notify us of any damage to Goods or other property or injury caused or incurred in the course
of a Mover providing their services, as soon as practicable after the damage or injury occurs. Without
limiting this clause, you agree and acknowledge that a Mover will be responsible for any damage to Goods
or other property or injury caused or incurred in the course of providing their services, and that you will
need to resolve any claim directly with the Mover or a third party (including any dispute over insurance
coverage). You agree to fully co-operate with the Mover and/or us to resolve damage or injury claims as
quickly as possible.
refund and cancellation policy
(a) If you cancel a Move before it becomes a Completed Move, then you will be charged a cancellation
fee. The cancellation fee is set out on our website. We assume an individual who cancels their Move
also loses their deposit?
(m) If you make a Move Request and we are unable to match you with a Mover, your Deposit will be
refunded.
(n) Any other request for a cancellation, an exchange or a refund of the fees for the services provided by
a Mover is strictly a matter between you and a Mover.
termination
(a) You may cancel your Account and terminate these Terms at any time via the “Cancel Account”
feature (or similar) on our Platform or by sending us an email to the address at the end of these
Terms. You can also deactivate your Account at any time via the Platform. We may terminate these
Terms for convenience at any time by giving you 30 days’ notice via email to the email address in
your Account.
(b) At our sole discretion, we may suspend your Account or terminate these Terms immediately
without notice if (i) you are in breach of these Terms, any applicable laws, regulations or third
party rights (ii) you consistently receive, in our sole discretion, low Ratings or Reviews.
(c) If we suspend your Account or terminate these Terms, we will cancel any existing Move Requests.
(d) We encourage you to attempt to resolve disputes (including claims for returns or refunds) with your
Mover directly. In the event of any dispute arising from, or in connection with, these Terms
(Dispute), the party claiming there is a Dispute must give written notice to the other party setting out
the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the
parties must meet at least once to attempt to resolve the Dispute or agree on the method of
resolving the Dispute by other means, in good faith. All aspects of every such conference, except the
fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute
or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21
days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to
the other party) to litigation.

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insurance
We recommend that you obtain appropriate insurance (such as home and contents insurance and movers’
insurance) when moving house and engaging a Mover to transport and move your Goods. We do not
provide insurance coverage.
assignment
You may not assign, transfer or delegate these Terms and your rights and obligations under the Terms
without our prior written consent. We may without restriction assign, transfer or delegate these Terms and
any rights and obligations under these Terms, at our sole discretion, with 30 days prior notice. Your right to
terminate these Terms, in accordance with these Terms, remains unaffected.
severance
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read
down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a
provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms
without affecting the validity or enforceability of the remainder of that provision or the other provisions in
these Terms.
jurisdiction
Your use of our Platform and these Terms are governed by the laws of Western Australia. You irrevocably
and unconditionally submit to the exclusive jurisdiction of the courts operating in Western Australia and
any courts entitled to hear appeals from those courts and waive any right to object to proceedings being
brought in those courts.
Our Platform may be accessed throughout Australia and overseas. We make no representation that our
Platform complies with the laws (including intellectual property laws) of any country outside Australia. If
you access our Platform from outside Australia, you do so at your own risk and are responsible for
complying with the laws of the jurisdiction where you access our Platform.
For any questions and notices, please contact us at:
Movers Pty Ltd ABN 49 619 977 776